For your banking concerns, please call us at (632) 8988-9555
Monday to Friday: 8:30 AM – 5:30 PM, Manila time;
Or BSP Financial Consumer Protection Department at (02) 8708-7087.
For E-banking related concerns, you may call our 24/7 Helpdesk at
(02) 8884-7878 or 8884-7622.
For the Mobile Banking App request for deletion, please note that
all Mobile Banking Transactions details will be deleted. Bank account
records, on the other hand, will be retained as long as
the linked bank account(s) remain current.
Outside Metro Manila, contact China Bank Savings using the domestic,
toll-free China Bank 1-800 numbers.
Dial
1-800-1888-5888 via PLDT
1-800-3888-5888 via Digitel
Press 1 for bank services
Press 7 to know more about our products and services
Press 2 for China Bank Savings
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How we handle your concerns?
Client submits a complaint
Email at customerservice.cbs @chinabank.ph
Hotline 8988-9555
CBS Website
Facebook page
BSP BOB
Other government agencies
Acknowledgement of complaint
Receive complaint
Get full details of the complaint
Encode in the system
Processing / Assessment
Review completeness and accuracy
Analyze the complaint
Endorse to concerned unit
Investigation
Concerned unit to investigate what happened
Provide Incident Report (IR) to receiving unit
Concerned unit provides resolution
Resolution
Communicate the resolution to the client and/or BSP / other regulatory agency
Closure
Implementation of the resolution to the account of the client
Close case in the system
For inquiries, please complete the form below
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