Contact Us

For your banking concerns, please call us at (632) 8988-9555 Monday to Friday: 8:30 AM – 5:30 PM, Manila time; Or BSP Financial Consumer Protection Department at (02) 8708-7087. For E-banking related concerns, you may call our 24/7 Helpdesk at (02) 8884-7878 or 8884-7622. For the Mobile Banking App request for deletion, please note that all Mobile Banking Transactions details will be deleted. Bank account records, on the other hand, will be retained as long as the linked bank account(s) remain current. Outside Metro Manila, contact China Bank Savings using the domestic, toll-free China Bank 1-800 numbers. Dial 1-800-1888-5888 via PLDT 1-800-3888-5888 via Digitel Press 1 for bank services Press 7 to know more about our products and services Press 2 for China Bank Savings We want to hear from you Click here to start CBS Survey