How we handle your concerns?
Client submits a complaint
- Email at customerservice.cbs @chinabank.ph
- Hotline 8988-9555
- CBS Website
- Facebook page
- BSP BOB
- Other government agencies
Acknowledgement of complaint
- Receive complaint
- Get full details of the complaint
- Encode in the system
Processing / Assessment
- Review completeness and accuracy
- Analyze the complaint
- Endorse to concerned unit
Investigation
- Concerned unit to investigate what happened
- Provide Incident Report (IR) to receiving unit
- Concerned unit provides resolution
Resolution
- Communicate the resolution to the client and/or BSP / other regulatory agency
Closure
- Implementation of the resolution to the account of the client
- Close case in the system
For inquiries, please complete the form below
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