Introducing our Chatbot 'Casey' powered by Microsoft Copilot
February 14, 2025
CBS China Bank Savings, in collaboration with Tech One Global Philippines, is proud to present Casey, our AI-powered chatbot designed to refine customer interactions. Casey is powered by Microsoft Copilot and is a result of CBS’s commitment to digital innovation for the benefit of our clients and stakeholders.
The Future of Banking, Today
Casey is not just a chatbot—she is the embodiment of CBS's commitment to making banking simpler, faster, and more customer-centric. Leveraging Microsoft’s Co-Pilot Studio, Casey offers real-time assistance, ensuring that inquiries are handled with precision and speed. Casey is also built to ensure complex concerns and real customer demand is met by the right person within China Bank Savings, promptly and with purpose.
Partnering for Progress
This breakthrough is made possible by CBS's strategic partnership with Tech One Global, a recognized regional leader in Digital and Artificial Intelligence Transformation and an accredited partner of Microsoft. Together, we have built a strong foundation for CBS and CBS customers, anchored in digital transformation for customer-centric innovations.
We are looking forward to bringing innovative solutions to our customers. Our partnership with Tech One Global aligns with our strategy to enhance CBS’ digital capabilities and provide a seamless banking experience,” CBS President James Christian T. Dee said. He added that "with the adoption of this chat bot solution, we are making a significant leap in our digital transformation journey, and reinforcing our commitment to serving our customers better."
At Tech One Global, we believe that AI-driven innovation is the key to transforming customer experiences,” said Lahiru Munindradasa, Managing Director of Tech One Global Philippines. “Our collaboration with CBS China Bank Savings in launching Casey, powered by Microsoft Copilot, is a testament to how intelligent automation can make banking more intuitive, secure, and customer-centric. Together, we are redefining what’s possible in digital banking—where convenience meets intelligence, and service meets speed."
Pioneering Excellence
Casey is a testament to what’s possible when innovation meets purpose. With our AI-powered chatbot, CBS China Bank Savings is poised to deliver unparalleled customer experiences.
Stay tuned as Casey, your easy banking buddy, leads the way in redefining what is possible in customer engagement and banking efficiency.
‘Banking made easy, with Casey’.
Partnering for Progress
This breakthrough is made possible by CBS's strategic partnership with Tech One Global, a recognized regional leader in Digital and Artificial Intelligence Transformation and an accredited partner of Microsoft. Together, we have built a strong foundation for CBS and CBS customers, anchored in digital transformation for customer-centric innovations.
We are looking forward to bringing innovative solutions to our customers. Our partnership with Tech One Global aligns with our strategy to enhance CBS’ digital capabilities and provide a seamless banking experience,” CBS President James Christian T. Dee said. He added that "with the adoption of this chat bot solution, we are making a significant leap in our digital transformation journey, and reinforcing our commitment to serving our customers better."
At Tech One Global, we believe that AI-driven innovation is the key to transforming customer experiences,” said Lahiru Munindradasa, Managing Director of Tech One Global Philippines. “Our collaboration with CBS China Bank Savings in launching Casey, powered by Microsoft Copilot, is a testament to how intelligent automation can make banking more intuitive, secure, and customer-centric. Together, we are redefining what’s possible in digital banking—where convenience meets intelligence, and service meets speed."
Pioneering Excellence
Casey is a testament to what’s possible when innovation meets purpose. With our AI-powered chatbot, CBS China Bank Savings is poised to deliver unparalleled customer experiences.
Stay tuned as Casey, your easy banking buddy, leads the way in redefining what is possible in customer engagement and banking efficiency.
‘Banking made easy, with Casey’.Recent Posts
